Mezzanine has significant experience in deploying digital services in Africa, particularly at the junction of the first mile~last mile in Public healthcare. The following evince this claim:

1. Deep Insights into Pharmaceutical & Laboratory Supply Chain Context

   • Healthcare is a complex adaptive environment and requires agile, collaborative responses. Mezzanine’s digital health solutions are developed and delivered in collaboration with subject matter experts, ensuring alignment with international and local best practices and guidelines.

   • Mezzanine has co-created and provided inter alia, the National Department of Health in South Africa, with the enterprise solution known as Stock Visibility, since 2015, as well as the Master Health Procurement Catalogue, and other ad hoc projects. The Mezzanine team includes industrial engineers and health economists specialising in supply chain and logistics management, as well as pharmaceutical procurement.

   • Mezzanine also provides eLABS, a pathology digitisation service to the Wits Health Consortium (WHC), which currently communicates Viral Load (HIV Program) and COVID PCR test results to over 1500 facilities across PEPFAR Priority Districts in South Africa and 800 Facilities in Zambia.

2. Market validated Beneficiary Registration, Management, Scheduling and Redemption toolbox

   • Mezzanine has an eVouchering capability that enables enterprises to enrol beneficiaries (through mixed channels), manage eligibility, and distribute value to beneficiaries in the form of vouchers (referred to hereafter as tickets) for goods or services. It also enables enterprises to match demand and supply, by matching tickets issued to supply chain planning processes. This solution has been deployed in multiple African Countries and is currently managing over a dozen active programs.

3. Proven ability to manage complex, large-scale deployments within rapid timelines

   • Mezzanine has over 25 live projects across health, agriculture, education and financial services sectors, and has worked in 10 countries across the continent since 2012. Our health products have over 89% sustained user adoption, illustrating the human centred design and health system strengthening approach adopted.

   • In 2015/16 Mezzanine supported NDOH with the rapid deployment of SVS, including hardware and connectivity, to over 2000 facilities within the space of a month and a half, including training and rapid customisation.

   • In 2017/18 over 2.5 million beneficiaries were registered and assessed for social grant eligibility in Zambia within a month and a half on behalf of the central government.

   • In 2020 Mezzanine supported both NDOH and WHC/NHLS with rapid responses to the COVID19 crisis, digitising over 2,000 new service points for either SVS or eLABS in less than two months.

4. Client-centric, and responsive approach to service delivery

   • Mezzanine has a long track record of supporting Countries and other health organisations with evolving requirements in an operationally complex environment. The team understands the operating and governance models, as well as the stakeholder landscape. A respectful approach to service delivery is always adopted, including discretion and confidentiality about sensitive information and stakeholder management. A dedicated support desk ensures a proactive, responsive approach to user engagement.

5. Formal Service Levels Guarantees & Data Governance

   • Mezzanine provides a 99.9% availability guarantee and commitments for turn-around-times that are on par with world class enterprise services. 24hr monitoring protocols are in place to ensure service delivery continuity. Mezzanine collects, processes and stores information on behalf of clients in alignment with ISO 270001 information security standards, as well as local regulations and policy requirements.