Ref

Task/Activity

RACI

Mezzanine

Distributor*

AUDA Nepad

Customer

Funder

Implementer

ICT Provider

1

Contract Distributors

A

R

C

C

C

C

C

2

Account Management

C

A/R

I

C

I

C

C

3

Pre-Sales

C

A

C

C

C

C

C

4.1

Contracting of Digital Solution - Advisory & Technology

C

A

C

R

C

C

C

4.2

Contracting - Implementation Partner & ICT Provider

C

C

I

A

C

R

R

5

Billing & Revenue Collection

C

A

C

C

C

C

C

6

Solution Configuration & DevOps (Enterprise SLA)

A

I

I

C

I

C

I

7

Solution Improvements

A

C

I

C

I

C

I

8

Asset Register & Device Distribution

I

A

I

C

I

C

R

9

Hosting

A/R

C

I

C

I

C

C

11

Training the Trainers

I

A

I

C

I

R

C

12

Training the End Users

I

C

I

A

I

R

C

13

1st line support

I

C

I

A

I

R

C

14

User Adoption

C

I

I

A

I

R

I

15

Monitoring & evaluation

C

I

I

A

C

R

I

16

Program Management

C

C

C

A

I/C

R

I

17

2nd Line Support

I

I

I

C

I

A

R

18

3rd Line Support

R

A

I

C

I

C

I

* multiple distributors can be contracted e.g., Vodacom

[R - Responsible, A - Accountable, C -Consulted, I - Informed]