Service inclusions

• Software as a service off-the-shelf

• Global hosting

• Maintenance and Enterprise Service Level guarantee

• Dedicated application instance

• 10 SMS per app user per month

• 1 BI user per 25 app users

• Unlimited web app users

• Third line support (technology)

• Adoption reports

Service exclusions

Excluded (can be quoted separately):

• Training of trainers

• Deployment & device management

• Second line support (technology)

• Hardware / Devices

• Connectivity

• In-country hosting

• Additional features

Excluded (Implementation Partner/Client)

• First line support

• End user training

• Policy and SOP updates

• Change management and adoption