To support the use of the Vigilance Hub each country has identified a super user. The AU-3S programme has created a super user network to provide support and training in the Vigilance Hub and to enable countries to be self-sufficient in its management. In particular, countries are able to manage their own user access requirements and permissions. A key channel for support is through monthly super user meetings between AU-3S and the selected super users from each country, where there is a focus on experience sharing and where existing or new guidelines are provided and discussed. Overall, a ‘train the trainer’ type of approach is followed whereby country super users are trained to enable them to train other people from all organisations involved in national safety surveillance efforts.