In 2021, AUDA-NEPAD continued to optimise and adapt its business model and accelerated digital capabilities to ensure effective and efficient service delivery and the implementation of AUDA-NEPAD programmes and projects. Implementation of the Centralised Data Warehouse and the Information Management Project began. To this end, the Agency leveraged digital technologies, built automation capabilities and approached stakeholders using leaner and more agile methodologies. This resulted in the set-up of digital work and management platforms, including a new e-recruitment platform, among others. Most importantly, employees were at the heart of AUDA-NEPAD’s recalibrated delivery model and played a crucial role in sustaining operations throughout the COVID-19 pandemic. To this end, a new Future of Work Initiative was rolled-out to focus on staff health and well-being and promote a culture of virtual working and collaboration.